top of page

ABOUT US

Grand LION A.Ş., with its high brand quality and dynamic human resources, serves its customers in many sectors without compromising its superior quality understanding.

​

Working to create the standards of a better life by taking the lead of new discoveries that shape modern life, Grand LION A.Ş. was established in 2001. Grand LION A.Ş., which will turn into a passion for its employees, business partners and even competitors as well as its customers, and which includes the best-in-class lifestyle brands, continues its activities with the aim of becoming a global player in its fields. Textile; food & beverage, tourism & retail; Operating in four main sectors, namely import and export, Grand LION A.Ş. In addition, it continues to grow with new investments in technology and entertainment, as well as the sectors it serves.

​

Grand LION Inc. Behind the success it has achieved is a customer-oriented and productivity-centered management approach. As a result of this approach, it represents Turkey all over the world with its collaborations with world-renowned brands.

​

The management approach of Grand LION A.Ş. also reflects the corporate citizenship awareness that the whole society benefits from and will benefit from. Grand LION Inc. , while carrying out its social responsibility activities, aims to leave a mark in people's lives and make daily life better. The Group's social responsibility projects are managed with the aim of contributing to the society's creation of a constantly moving and developing future.

​

Being aware of its responsibilities in all corporate social responsibility and sponsorship projects it has implemented, Grand LION A.Ş. acts with the aim of being a pioneer and an example to the society, while contributing to the country's economy and employment with its investments.

​

Being one of the pioneers of change in Turkey, Grand LION A.Ş. makes the best use of its wide service, information and cooperation network in achieving its goals. Grand LION Inc. With the vision of being a global player that sets standards and advances by discovery, it continues to examine cooperation and investment opportunities that it believes will be beneficial to the country's economy.

DISTANCE SALES AGREEMENT

DISTANCE SALES AGREEMENT

​

1. PARTIES

This Agreement has been signed between the following parties within the framework of the terms and conditions set forth below.

  1. 'BUYER' ; (hereinafter referred to as "BUYER" in the contract)

NAME SURNAME:
ADDRESS:

  1. 'SELLER' ; (hereinafter referred to as "SELLER" in the contract)

NAME SURNAME:
ADDRESS:

​

By accepting this contract, the BUYER accepts in advance that if the subject of the contract approves the order, it will be under the obligation to pay the price of the order and the additional fees, if any, such as shipping fee and tax, and that it has been informed about this issue.

​

2. DEFINITIONS

In the application and interpretation of this contract, the terms written below shall express the written explanations against them.

MINISTER: Minister of Customs and Trade,

MINISTRY: Ministry of Customs and Trade,

LAW: Consumer Protection Law No. 6502,

REGULATION: Distance Contracts Regulation (OG:27.11.2014/29188)

SERVICE: The subject of any consumer transaction other than the supply of goods made or promised to be made in return for a fee or benefit,

SELLER: A company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the supplier,

BUYER: A natural or legal person who acquires, uses or benefits from a good or service for commercial or non-professional purposes,

SITE: The website of the SELLER,

CUSTOMER: The natural or legal person who requests a good or service through the website of the SELLER,

PARTIES: SELLER and BUYER,

AGREEMENT: This contract concluded between the SELLER and the BUYER,

GOODS: It refers to the movable goods that are the subject of shopping and the software, sound, image and similar intangible goods prepared for use in the electronic environment.

​

3. SUBJECT

This Agreement regulates the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts regarding the sale and delivery of the product, the qualities and sales price of which are specified below, which the BUYER has placed an order electronically on the website of the SELLER.

The prices listed and announced on the site are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.

​

4. SELLER INFORMATION

Title
Address
Telephone
Fax
Email

​

5. BUYER INFORMATION

Person to be delivered
Delivery address
Telephone
Fax
Email/username

​

6. ORDERING PERSON INFORMATION

Name/Surname/Title

Address
Telephone
Fax
Email/username

​

7. CONTRACTUAL PRODUCT/PRODUCTS INFORMATION

1. The basic features of the Good/Product/Products/Service (type, quantity, brand/model, color, number) are published on the website of the SELLER. If the campaign is organized by the seller, you can examine the basic features of the relevant product during the campaign. Valid until the campaign date.

7.2. The prices listed and announced on the site are the sales price. Advertised prices and promises are valid until updated and changed. Prices announced for a period of time are valid until the end of the specified period.

7.3. The sales price of the goods or services subject to the contract, including all taxes, is shown below.

 

Product description

Piece

Unit price

Subtotal
(VAT included)

Shipping Amount

Total:

 

Payment Method and Plan

Delivery address

Person to be delivered

Billing address

Order date

delivery date

Delivery method

 

7.4. The shipping fee, which is the product shipping cost, will be paid by the BUYER.

​

8. INVOICE INFORMATION

Name/Surname/Title

Address
Telephone
Fax
Email/username
Invoice delivery: Invoice to billing address during order delivery 
It will be delivered.

​

9. GENERAL PROVISIONS

9.1. The BUYER accepts, declares and undertakes that he has read the preliminary information about the basic characteristics, sales price, payment method and delivery of the product subject to the contract on the website of the SELLER and that he is informed and gives the necessary confirmation in the electronic environment. of the BUYER; He/she accepts, declares and undertakes that he/she confirms the Preliminary Information in electronic environment, has obtained the address to be given by the SELLER to the BUYER before the establishment of the distance sales contract, the basic features of the ordered products, the price of the products including taxes, payment and delivery information accurately and completely. .

9.2. Each product subject to the contract is delivered to the person and/or organization at the address indicated by the BUYER or the BUYER, within the period specified in the preliminary information section of the website, depending on the distance from the BUYER's place of residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the BUYER within this period, the BUYER reserves the right to terminate the contract.

9.3. The SELLER undertakes to deliver the product subject to the contract completely, in accordance with the qualifications specified in the order, and with warranty documents, user manuals, if any, with the information and documents required for the job, and to perform the work in accordance with the standards, in accordance with the standards, in a sound manner, free from all kinds of defects. It accepts, declares and undertakes to act with caution and foresight, to maintain and increase the quality of service, to show the necessary care and attention during the performance of the work.

9.4. The SELLER may supply a different product with equal quality and price, by informing the BUYER and by obtaining its explicit approval, before the contractual performance obligation expires.

9.5. The SELLER accepts, declares and undertakes that if it is impossible to fulfill the product or service subject to the order, it will notify the consumer in writing within 3 days from the date of learning of this situation and return the total price to the BUYER within 14 days._cc781905 -5cde-3194-bb3b-136bad5cf58d_

9.6. The BUYER accepts, declares and undertakes that he/she will confirm this Agreement electronically for the delivery of the product subject to the contract, and if the contract product price is not paid for any reason and/or is canceled in the bank records, the SELLER's obligation to deliver the contract product will end.

9.7. After the delivery of the product subject to the contract to the person and/or organization at the address indicated by the BUYER or the BUYER, as a result of the unfair use of the BUYER's credit card by unauthorized persons, if the price of the product subject to the contract is not paid to the SELLER by the relevant bank or financial institution. It accepts, declares and undertakes that it will return it to the SELLER within 3 days at the SELLER's expense.

9.8. The SELLER accepts, declares and undertakes to notify the BUYER if the product subject to the contract cannot be delivered within the period due to force majeure situations such as the occurrence of unforeseen circumstances that prevent and / or delay the fulfillment of the debts of the parties, which are beyond the will of the parties. The BUYER also has the right to demand from the SELLER the cancellation of the order, the replacement of the product subject to the contract with its precedent, if any, and/or the postponement of the delivery period until the obstacle is removed. In case of cancellation of the order by the BUYER, the amount of the product is paid to him in cash and in full within 14 days in the payments made by the BUYER in cash. In the payments made by the BUYER by credit card, the product amount is returned to the relevant bank within 14 days after the order is canceled by the BUYER. The BUYER may take 2 to 3 weeks on average for the amount returned to the credit card by the SELLER to be reflected to the BUYER's account by the bank. accepts, declares and undertakes that it cannot be held responsible.

9.9. Communication, marketing, notification and communication via letter, e-mail, SMS, telephone call and other means of the SELLER's address, e-mail address, fixed and mobile phone lines and other contact information specified by the BUYER in the registration form on the site or updated by him later. has the right to reach the BUYER for other purposes. By accepting this contract, the BUYER accepts and declares that the SELLER may engage in the above-mentioned communication activities.

9.10. The BUYER shall inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The responsibility of carefully protecting the goods/services after delivery belongs to the BUYER. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must be returned.

9.11. If the BUYER and the credit card holder used during the order are not the same person or if a security vulnerability is detected regarding the credit card used in the order before the product is delivered to the BUYER, the SELLER shall provide the identity and contact information of the credit card holder, the statement of the previous month of the credit card used in the order. or request the BUYER to submit a letter from the bank of the card holder stating that the credit card belongs to him. The order will be frozen until the BUYER provides the information/documents subject to the request, and if the aforementioned requests are not met within 24 hours, the SELLER has the right to cancel the order.

9.12. The BUYER declares and undertakes that the personal and other information provided while subscribing to the website belonging to the SELLER are true, and that the SELLER will immediately, in cash and in advance, indemnify all damages incurred by the SELLER due to the inaccuracy of this information, upon the SELLER's first notification.

9.13. The BUYER accepts and undertakes in advance to comply with the provisions of the legal legislation and not to violate them when using the website of the SELLER. Otherwise, all legal and penal liabilities that may arise will bind the BUYER completely and exclusively.

9.14. The BUYER may not use the SELLER's website in any way that disrupts public order, violates general morality, disturbs and harass others, for an unlawful purpose, infringing on the material and moral rights of others. In addition, the member cannot engage in activities (spam, virus, trojan horse, etc.) that prevent or make it difficult for others to use the services.

9.15. On the website of the SELLER, links to other websites and/or other content that are not under the control of the SELLER and/or owned and/or operated by other third parties may be provided. These links are provided for the purpose of providing ease of orientation to the BUYER and do not support any website or the person operating that site and do not constitute any guarantee for the information contained in the linked website.

9.16. The member who violates one or more of the articles listed in this contract will be personally and criminally responsible for this violation and will keep the SELLER free from the legal and penal consequences of these violations. Moreover; In the event that the incident is referred to the legal field due to this violation, the SELLER reserves the right to claim compensation against the member due to non-compliance with the membership agreement.

​

10. RIGHT OF WITHDRAWAL

10.1. BUYER; In the event that the distance contract is related to the sale of goods, the product itself or the person / organization at the address indicated, within 14 (fourteen) days from the date of delivery, on the condition of notifying the SELLER, without taking any legal and criminal responsibility and without giving any reason, he can use his right to withdraw from the contract by rejecting the goods. In distance contracts related to service provision, this period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER. By accepting this contract, the BUYER accepts in advance that he has been informed about the right of withdrawal.

10.2. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract. If this right is exercised, 

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

b) Return form,

c) The products to be returned must be delivered complete and undamaged, together with the box, packaging, and standard accessories, if any.

d) The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

e) If there is a decrease in the value of the goods due to a fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period. 

f) In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

​

11. PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instantly executed electronically Services or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned as per the Regulation if their packaging has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to use the right of withdrawal regarding the services that have been started with the approval of the consumer, as per the Regulation.

In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact. and they must be unused.

​

12. CASE OF DEFERRED AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts, declares and undertakes that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

​

13. COMPETENT COURT

Complaints and objections in disputes arising from this contract, consumer problems in the place of residence of the consumer or where the consumer transaction is made, within the monetary limits specified in the law below, shall be made to the arbitral tribunal or the consumer court. Below is the information on the monetary limit: 

Effective from 28/05/2014:

a) District consumer arbitration committees in disputes whose value is less than 2,000,00 (two thousand) TL, as per Article 68 of the Law on Consumer Protection No. 6502,

b) Provincial consumer arbitration committees in disputes with a value less than 3,000,00 (three thousand) TL,

c) In the provinces with metropolitan status, applications are made to the provincial consumer arbitration committees in disputes with a value between 2,000,00 (two thousand) TL and 3,000,00 (three thousand) TL.
This Agreement is made for commercial purposes.
 

14. EFFECTIVENESS

When the BUYER makes the payment for the order placed on the Site, it is deemed to have accepted all the terms of this contract. The SELLER is obliged to make the necessary software arrangements to obtain confirmation that this contract has been read and accepted by the BUYER on the site before the order is fulfilled.

SELLER:

BUYER:

DATE:

PRIVACY AND SECURITY POLICY

PRIVACY AND SECURITY POLICY

 

All services provided in our store and GRAND LION DERICILIK TEKSTIL TURIZM INSAAT SANAYI VE TICARET ANONIM SIRKETI registered at the address of Oruçreis Mahallesi Tekstilkent Caddesi A Blok No: 12-B / 114 ESENLER / İSTANBUL belong to and are operated by our company._cc781905-5cde-3194-bb358_1365

 

Our company may collect personal data for various purposes. Below, it is stated how and in what way the collected personal data is collected, how and how this data is protected. 

 

Membership or by filling out various forms and surveys on our Store, some personal information of the members (such as name-surname, company information, telephone, address or e-mail addresses) is collected by our Store due to the nature of the business._cc781905-5cde-3194-bb3b -136bad5cf58d_

 

Our company may send campaign information, information about new products, promotional offers to its customers and members in certain periods. Our members can make all kinds of choices about whether or not to receive such information while becoming a member, then this selection can be changed in the account information section after logging in, or they can make a notification with the link in the information message they receive. 

 

During the approval process via our store or by e-mail, personal information transmitted to our store electronically by our members will not be disclosed to third parties, except for the purposes and scope determined by the "User Agreement" we have made with our Members.

 

Our company records and uses the IP address of its members in order to identify system-related problems and quickly resolve any problems or disputes that may arise regarding the service provided. IP addresses can also be used to identify users in a general way and to gather comprehensive demographic information.

 

Our company may use the requested information for direct marketing purposes, either by itself or by the people it cooperates with, except for the purposes and scope determined by the Membership Agreement.  Personal information can also be used to contact the user when necessary. Information requested by our company or information provided by the user or information about transactions made through our Store; It can be used in various statistical evaluations, database creation and market research without disclosing the identity of our members, except for the purposes and scope determined by the "Membership Agreement" by our company and its collaborators.

 

Our company, to keep confidential information strictly private and confidential, to consider it a confidentiality obligation, to ensure and maintain confidentiality, to take all necessary measures and to take all necessary care to prevent all or any part of confidential information from entering the public domain or unauthorized use or disclosure to a third party. commits to show

 

CREDIT CARD SECURITY

 

Our company prioritizes the security of credit card holders who shop at our shopping sites. Your credit card information is not stored in any way our system.

 

When you enter the transaction process, there are two things you need to pay attention to to understand that you are on a secure site. One of them is a key or lock icon on the bottom line of your browser. This indicates that you are on a secure website and all your information is encrypted and protected. This information is only used depending on the sales process and in the direction of your instructions. The information about the credit card used during shopping is encrypted with 128-bit SSL (Secure Sockets Layer) protocol, independent of our shopping sites, and sent to the relevant bank for questioning. If the card availability is approved can be sustained for shopping. Since no information about the card can be viewed and recorded by us, third parties are prevented from obtaining this information under any circumstances.

The reliability of payment/invoice/delivery address information of orders placed online by credit card is audited by our company against Credit Card Fraud. Therefore, the accuracy of financial and address/telephone information must first be confirmed in order for customers who order from our shopping sites for the first time to arrive at the procurement and delivery stage. In order to control this information, if necessary, the customer who has the credit card or the relevant bank is contacted.

Only you can access and change all the information you provide while becoming a member. If you protect your member login information securely, it is not possible for others to access and change information about you. For this purpose, it is acted within the 128-bit SSL security area during membership transactions. This system is an international encryption standard that cannot be broken.

 

Internet shopping sites with an information line or customer service service and where full address and telephone information are specified are more preferred today. In this way, you can get detailed information about all the issues that come to your mind, and you can get better information about the reliability of the company that provides online shopping services. 

 

Note: We recommend paying attention to the full address and telephone number of the company on internet shopping sites. If you are going to shop, make a note of all the phone / address information of the store where you bought the product before you do your shopping. Confirm by phone before shopping if you do not trust. All information about our company and the location of the company are indicated on all our online shopping sites.

 

MAIL ORDER CREDIT CARD INFORMATION SECURITY

 

Your identity and credit card information, which you will send to us by credit card mail-order method, will be kept by our company according to the principle of confidentiality. This information is kept for 60 days against possible credit card withdrawal objections with the bank and then destroyed. If any amount is withdrawn from your card other than the mail-order form approved by you, which you will send us in return for the price of the products you ordered, you can naturally object to the bank and it does not pose a risk as you can prevent the payment of this amount. 

 

 

THIRD PARTY WEBSITES AND APPS

Our store may link to other sites within the website. Our company does not bear any responsibility for the privacy practices and contents of the sites accessed through these links. Advertisements published on the website of our company are distributed to our users through our advertising partners. The Privacy Policy Principles in this agreement are only for the use of our Store and do not cover third party websites. 

 

EXCEPTIONAL CIRCUMSTANCES

In the limited cases specified below, our company may disclose the information of users to third parties, except for the provisions of this "Privacy Policy". These cases are limited in number;

1. To comply with the obligations imposed by the laws, Decree-Laws, Regulations, etc., issued by the competent legal authority and in force;

2. In order to fulfill the requirements of the "Membership Agreement" and other agreements concluded by our store with users and to put them into practice;

3. Requesting information about users for the purpose of conducting an investigation or investigation duly carried out by the authorized administrative and judicial authority;

4. It is necessary to provide information to protect the rights or security of users. 

 

EMAIL SECURITY

Never write down your credit card number or passwords in the e-mails you send to our store's Customer Service regarding any of your orders. Information contained in e-mails can be viewed by third parties. Our company cannot guarantee the security of the information transferred from your e-mails under any circumstances.

 

SCANNER COOKIES 

Our company can obtain information about the users visiting our store and the use of the website by using a technical communication file (Cookie). The technical communication files mentioned are small text files that a website sends to the user's browser to be stored in the main memory. The technical communication file facilitates the use of the Internet by storing status and preferences about the site.

 

The technical communication file helps to obtain statistical information about how many people visit the site, for what purpose, how many times a person visits the site and how long they stay on the site, and to dynamically generate advertisements and content from specially designed user pages for users. The technical communication file is not designed to retrieve data or any other personal information from the main memory or your e-mail. Most of the browsers are initially designed to accept the technical communication file, but users can change the settings so that the technical communication file does not arrive or a warning is given when the technical communication file is sent.

 

Our company can change the provisions of this "Privacy Policy" at any time by posting it on the site or by sending an e-mail to users or publishing it on its site. If the terms of the Privacy Policy are changed, they will take effect on the date of publication.

 

For any questions or suggestions regarding our privacy policy, you can send an email to support@grandlion.com.tr. You can reach our company's contact information below.

 

Company Name: GRAND LION DERICILIK TEKSTIL TURIZM CONSTRUCTION INDUSTRY AND

TICARET JOINT STOCK COMPANY

 

Address: ORUÇREIS MAH. TEKSTILKENT CAD. A BLOCK NO: 12 B INNER

DOOR NO: 114 ESENLER/ ISTANBUL

 

Email: support@grandlion.com.tr

CANCELLATION AND REFUND CONDITIONS

CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN TERMS

 

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

  2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

  3. Shipping charges, which are product shipping costs, will be paid by the buyers.

  4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

  5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.

  6. If it becomes impossible to sell the purchased product, the seller has to notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

 

IF THE PURCHASED PRODUCT IS NOT PAYABLE:

  1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

 

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

  1. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.

 

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:

  1. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

 

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

  1. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

 

RIGHT OF WITHDRAWAL:

  1. BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the contact information below.

 

  1. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE:
ADDRESS:
EMAIL:
PHONE:
FAX:

 

DURATION OF THE RIGHT OF WITHDRAWAL:

  1. If the buyer has purchased a service, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in the service contracts where the performance of the service has started with the approval of the consumer.

  2. The costs arising from the use of the right of withdrawal belong to the SELLER.

  3. In order to exercise the right of withdrawal, the SELLER must be notified in writing by registered mail, fax or e-mail within 14 (fourteen) days and the product has not been used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" in this contract.

 

USE OF THE RIGHT OF WITHDRAWAL: 

  1. The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

  2. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.

 

RETURN TERMS:

  1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

  2. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault. However, the BUYER is not responsible for changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period. 

  3. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.

 

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

  1. Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment As per the Regulation, it is not possible to return the services provided or the intangible goods delivered to the consumer immediately, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the package has been opened by the BUYER. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

  2. In order to return cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, ribbon, etc.), their packages are unopened, untested, intact. and they must be unused.

 

STATUS OF DEFAULT AND LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the cardholder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, if the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

 

PAYMENT AND DELIVERY

  1. With your credit cards on our site, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.

bottom of page